よくお問合わせた問題
Troubleshooting
Q1.Fail to activcate the robotic vacuum.
- "* Make sure the battery is fully charged.
- * Replace the batteries in the remote control.
- * Make sure the remote control is within a range of 5 m/16 ft from the robotic vacuum when controlling."
Q2.The remote isn't working.
- "* Replace the batteries in the remote control.
- * Make sure the battery is fully charged.
- * Make sure the remote control is within a range of 5 m/16 ft from the robotic vacuum when controlling."
Q3.The robotic vacuum suddenly stops working.
- "* Check if the robotic vacuum gets trapped or stuck.
- * Check if the battery is running out.
- * Make sure you didn't pause the device by mistake."
Q4.Fail to start the scheduled cleaning.
- "* Make sure the battery is fully charged. ( The scheduled cleaning can be started when the remaining capacity of batteries reaches at least 15%)
- * Make sure you didn't cancel the schedule by mistake."
Q5.The suction power is weak.
- "* Adjust the suction level by pressing
and
on the remote control.
- * Check if any particles are blocking the suction inlet.
- * Empty the dust bin and clean the filters.
- * Replace the Sponge and HEPA filters."
Q6.Making noises.
- "* The robotic vacuum will create noises when operating, which is normal.
- * If a sharp noise is heard, please check if anything is tangled in the main brush, side brushes, and wheels.
- * Check if there are objects in the dust bin that could create noises."
Q7.The robotic vacuum cannot be charged.
- "* Make sure the power indicator light on the charging base is lit up.
- * Check if the charging pins on the robotic vacuum are aligned with the ones on the charging base while charging.
- * Dust off the charging pins with a dry cloth."
Q8.Fail to return to the charging base.
- "* Remove any objects near the charging base that block the robotic vacuum going back for recharging.
- * If the charging base is located far away, the robotic vacuum will need more time to return. Please be patient as it works its way back.
- * Make sure the battery level is not critically low or empty.
- * Clean the sensors on the bumper of the robotic vacuum and the charging base."
Q9.The main brush cannot work.
- "* Check if the main brush is stuck by objects; If so, remove them and clean the brush.
- * Make sure the main brush and brush gurad are installed properly."
Q10.The momvements or travel path are abnormal.
- "* Clean the sensors with a damp cloth.
- * Directly contact us at support@thamtus.com"
Q11.The cleaning time gets shorter or less than 150 minutes.
- "* The cleaning time may vary from the cleaning mode, suction power level, and the type of floor that the robotic vacuum cleans.
- * If the robotic vacuum is not fully charged, then the cleaning time will be shorter."