Troubleshooting

Q1.Fail to activcate the robotic vacuum.

  • "* Make sure the battery is fully charged.
  • * Replace the batteries in the remote control.
  • * Make sure the remote control is within a range of 5 m/16 ft from the robotic vacuum when controlling."

Q2.The remote isn't working.

  • "* Replace the batteries in the remote control.
  • * Make sure the battery is fully charged.
  • * Make sure the remote control is within a range of 5 m/16 ft from the robotic vacuum when controlling."

Q3.The robotic vacuum suddenly stops working.

  • "* Check if the robotic vacuum gets trapped or stuck.
  • * Check if the battery is running out.
  • * Make sure you didn't pause the device by mistake."

Q4.Fail to start the scheduled cleaning.

  • "* Make sure the battery is fully charged. ( The scheduled cleaning can be started when the remaining capacity of batteries reaches at least 15%)
  • * Make sure you didn't cancel the schedule by mistake."

Q5.The suction power is weak.

  • "* Adjust the suction level by pressing  and  on the remote control.
  • * Check if any particles are blocking the suction inlet.
  • * Empty the dust bin and clean the filters.
  • * Replace the Sponge and HEPA filters."

Q6.Making noises.

  • "* The robotic vacuum will create noises when operating, which is normal.
  • * If a sharp noise is heard, please check if anything is tangled in the main brush, side brushes, and wheels.
  • * Check if there are objects in the dust bin that could create noises."

Q7.The robotic vacuum cannot be charged.

  • "* Make sure the power indicator light on the charging base is lit up.
  • * Check if the charging pins on the robotic vacuum are aligned with the ones on the charging base while charging.
  • * Dust off the charging pins with a dry cloth."

Q8.Fail to return to the charging base.

  • "* Remove any objects near the charging base that block the robotic vacuum going back for recharging.
  • * If the charging base is located far away, the robotic vacuum will need more time to return. Please be patient as it works its way back.
  • * Make sure the battery level is not critically low or empty.
  • * Clean the sensors on the bumper of the robotic vacuum and the charging base."

Q9.The main brush cannot work.

  • "* Check if the main brush is stuck by objects; If so, remove them and clean the brush.
  • * Make sure the main brush and brush gurad are installed properly."

Q10.The momvements or travel path are abnormal.

  • "* Clean the sensors with a damp cloth.
  • * Directly contact us at support@thamtus.com"

Q11.The cleaning time gets shorter or less than 150 minutes.

  • "* The cleaning time may vary from the cleaning mode, suction power level, and the type of floor that the robotic vacuum cleans.
  • * If the robotic vacuum is not fully charged, then the cleaning time will be shorter."
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