Warranty and Refund

Returns

Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Thamtu’s warehouse for inspection, the refund process will begin.

● Returns must include all accessories
● Items must include original packaging
● For non-quality related warranty claims, buyer is responsible for shipping costs
● For non-quality related warranty claims, thamtu refunds the cost of the product itself
● Returns may be rejected if product does not meet the above requirements

You can request our Return & Refund Service under the conditions below:

Within 30 days of receiving a product if the product has no manufacturing defect, and is still in new or like-new condition.

Within 30 days of receiving a product if the product has a manufacturing defect.

Return & Refund Service will not be provided where:

Free products.

It is requested beyond 30 days of receiving a product.

A product sent to Thamtus for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.

A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.

Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.

Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.

Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.

A product is not delivered to Thamtu within 7 calendar days after Return & Refund Service confirmation is sent from Thamtu.

Purchases from unauthorized re-sellers.

Repairs through 3rd parties.

Other circumstances stated in this policy.

Several types of goods are exempted from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Cards

• Down-loadable software products

• Some health and personal care items

• If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

• If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

• No restocking fee to be charged to the consumers for the return of a product.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

• Book with obvious signs of use

• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error